Returns & Exchanges

Return Policy

Le Frou-Frou hopes that you adore your purchase!! However, if you should need to return an item, you may return regular priced merchandise (*See exceptions) within 14 days of receipt, minus the shipping charges. We do not refund original or return shipping charges.

Returns must be postmarked within 14 days of receipt. The item must be returned in the same condition as it was sent; clean, unwashed, unworn and with the original tags attached.

If the tags have been cut off and pinned or secured back on in anyway, the item will not be accepted back.

Special orders are not returnable.

Sale items (excluding FINAL SALE items which are non refundable) may be returned for store credit only.

All FINAL SALE items are non refundable.

We do not accept returns on jewelry.

Shipping & Handling

UPS handles our shipping needs, thus we are subject to UPS standards, regulations and delivery limitations. WE cannot ship to P.O. Boxes.

If you would like a Saturday delivery, please call for information on additional charges.

Lefrou-frou.com makes every effort to ship orders within 24 hours of purchase Monday through Friday. For those fashion divias that need their order the very next day your order must be placed by 2PM CST.

Lefrou-frou.com will not reimburse for orderes received where no signature required was requested.

Sales Tax

A sales tax of 6.75% is charged only in the states where Lefrou-frou.com has a physical presence...currently this is only Illinois.

Item Availability

We make every effort to keep sufficient stock of items listed on our site. Occasionally we do sell out of certain products. If we are out of stock on an item you have ordered we are truely sorry and will notify you via email.

Lefrou-frou.com is constantly changing. We receive new merchandise every day and try to get it on the site as soon as possible. So make sure you shop often so you don't miss anything fabulous!!!

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)